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Assessing Officer: Understanding the Role of Your AO

Updated: Apr 18

Assessing Officer: Understanding the Role of Your AO

An average taxpayer often faces challenges to deal with the complexities of the Income Tax system. Filing the Income Tax Returns (ITRs) and addressing the tax notices can be challenging at times. The Assessing Officer (AO) is the tax official who is in charge of managing the tax returns of the assessee is an important part of the tax journey of taxpayers.

This article aims to clarify the role of the AO, explain how to locate your jurisdictional AO, and address the common concerns of the taxpayer.


Table of Content

Assessing Officer (AO): An Introduction in Income Tax


Assessing Officer (AO): An Introduction in Income Tax

The most often used term in any Income Tax-related documents and conversations is that of an ‘Assessing Officer’. But who is an AO and what is the role of the AO in anyone’s tax-related situation?

In simple terms, an AO is a tax official representing the Income Tax Department to discharge various tasks related to assessment, scrutiny, and processing of an Income Tax Returns (ITRs). The AO’s responsibilities include but are not limited to: ensuring that the tax calculations are accurate, refunds are processed timely, and discrepancies in tax filings are resolved.

Who is an Assessing Officer?

An AO is the primary point of contact between the taxpayer and the Income Tax Department. The AO’s are assigned based on the geographical location of the taxpayer and the level of income. The AO is also known as the jurisdictional assessing officer is an essential part of the tax assessment process under Income Tax.

How to Find your Jurisdictional Assessing Officer (AO) and AO Code?

Finding your jurisdictional AO and AO code is essential for efficiently managing the income tax obligations. Here is how to get the details:

  • Visit the e-Filing portal: Visit the Income Tax e-Filing portal at

  • Use the ‘Know Your AO’ feature: Navigate to ‘Know Your AO’ feature under the Quick Links option.

select Know Your AO

  • Enter PAN and Mobile Number: Enter the PAN and mobile details and click on ‘Continue’ button.

Enter PAN and Mobile Number

  • View AO details: After the submission of PAN, the details of jurisdictional AO, including AO code, email address, and the contact information will be displayed on the portal.

View the Details of Jurisdictional AO

  • Income Tax Department website: The Income Tax Department’s website also provides information and updates about the AOs and their jurisdictions.

Importance of an Assessing Officer

The AO plays an important role in the Income Tax Department in resolving complaints and complexities of various taxpayers. Here are few common pain points addressed by AOs, showcasing the importance of AO:

  • Clarification on Tax Notices: Taxpayers often get notices for noncompliance, discrepancies, or requests for additional information from the Income Tax Department. AOs provide the explanation why the notices are issued and accordingly provide guidance to the taxpayers on how to respond, assisting them to understand the steps for resolving the notices.

  • Processing of Tax Refunds: Any delay in tax refunds often causes concern amongst the taxpayers. The status of tax refunds can be obtained from AOs and also can expedite the processing of refunds.

  • Assistance in Tax Assessment Proceedings: During the assessment or scrutiny process, assistance may be required by the taxpayer with respect to documentation, legal provisions, and how to present the case. AOs can provide assistance, valuable insights, and procedural guidance to streamline the assessment process.

  • Rectification and Revision of Orders: The AO is also having the authority to rectify or revise an order, if requested, which is negatively affecting the taxpayer. AOs can assist taxpayers with the process for filing for rectification or revision of orders.

  • Dispute Resolution: When there is a dispute over the tax calculations, penalties, or interpretation of tax laws, AOs play an important role in resolving the disputes by facilitating a forum to discuss and clarify, thereby preventing litigation.

  • Guidance on Complex Tax Laws: The Indian Income Tax Law is complex and often difficult to interpret. AOs also provide guidance for correct interpretation of tax laws, application of various provisions, deductions, exemptions, and appropriate methods of tax calculation.

  • Help with Returns Filing and Documentation: The taxpayers who are new to filing an Income Tax Return (ITR) or those who are facing difficulties in filing an ITR, AOs can provide guidance on correct ITR form selection, documentation, and procedures to ensure timely compliance.

  • Addressing Issues of Jurisdiction: If the taxpayer has been assigned to an incorrect jurisdiction, AO can guide in rectifying the issue ensuring that the compliance requirements are met. 

  • Assistance with Digital Services: The taxpayers may face issues with online filings, digital signatures, or access to the e-Filing portal. AOs can provide necessary assistance or issue directions to the taxpayers towards the appropriate resources.

  • Advisory on Tax Planning and Saving: AOs can also provide general guidance on tax planning and saving options available to taxpayers under the Act, enabling the taxpayers to make more informed decisions.

Communicating with Your Assessing Officer

Developing an effective communication with your AO can significantly reduce the concerns related to taxes. Following are the advices for establishing an effective communication with the Assessing Officer:

  • Keep an Open Communication: The taxpayer should feel free to reach out to AO for resolving the questions related to taxes or for obtaining any clarifications.

  • Maintain Records: It is essential to keep all the records related to taxes organized for smooth handling of any potential verification or scrutiny by the AO.

  • Be Proactive: If any issue is anticipated or there would be a delay in tax filings, it is advisable to inform the AO in advance to seek guidance.

Frequently Asked Questions

Q1. Who is an Assessing Officer (AO)?

An Assessing Officer (AO) is a representative of the Income Tax Department who has the power to conduct assessments of income tax returns filed by taxpayers. The AO takes care of various tax related matters like assessment, refund processing, and implementation of tax laws.

Q2. How to find who is your jurisdictional AO after logging into the e-Filing portal?

A taxpayer can find the jurisdictional AO through the Income Tax Department’s e-filing portal. Login to the e-filing portal > go to the Profile section > Details of your Jurisdiction and information related to AO will be listed there.

Q3. What is the role of an AO?

The role of AO includes but is not limited to: evaluating the income tax returns of the assessee, assessing the tax liability, processing the refunds, and investigating the discrepancies in the tax returns. Moreover, AO also handles tax queries, income tax appeals, and are also authorized to conduct tax audits, if required.

Q4. Can an assessee change his AO?

Usually, the AO is assigned based on the assessee’s address or PAN. However, in case of change in jurisdiction or for other specific reasons, the AO can be changed through a formal written application process to the Income Tax Department.

Q5. How can an assessee approach AO for resolving his queries related to tax?

An assessee can approach AO either through the written correspondence, email, or by visiting the in person at the jurisdictional office of the Income Tax. All the communications with the AO should be recorded properly.

Q6. If a notice is received from the AO, what further steps should be taken?

After receiving a notice from the AO, the assessee is advised to read the notice carefully to understand the reason for such notice, understand the query or the discrepancy raised, and provide the response with the timeframe mentioned in the notice. Whatever additional information or documents are requested in the notice must be provided on time.

Q7. What rights does an assessee have if he disagrees with the assessment made by the AO?

If an assessee disagrees with the assessment completed by the AO, he can file an appeal within the prescribed time limits. Appeal involves submitting the grievance to the next higher level of officer in the Income Tax Department.

Q8. How much time is taken to process the refund by the AO?

The refund process time depends on the complexity of the tax return of the taxpayer and the workload of the AO. However, with the integrated electronics processing system, processing of refunds is quick and more efficient.

Q9. Can an AO penalize the assessee?

Yes. If the AO observes any discrepancies or underreported income, penalties can be levied on the assessee according to the provisions of the Income Tax Act. The penalties are levied based on the nature of discrepancy observed.

Q10. What is the role of AO during the assessment procedure?

 During the assessment procedure, the AO reviews the Income Tax Return filed by the assessee, its supporting documents, and any other information relevant to the determination of tax liability. Moreover, an AO can request an additional document or information seeking clarification for certain items.

Q11. Can an AO conduct a Raid or a Search operation?

Yes. An AO can conduct a raid or a search operation provided he has sufficient evidence of tax evaded by the assessee and is authorized by the higher authorities of the Income Tax Department.

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